| shipping info
Items in stock are typically shipped
out within 2 business days. Normal orders are shipped via USPS
Priority Mail with delivery confirmation. Confirmation of shipment
date from the postal service will be emailed to you. Priority
mail typically arrives in two to four business days within
the United States. If you require faster service, please call
us at 703-313-8898.
We strive to keep our website updated with accurate on-hand
availability. Infrequently, an item may be out of stock.
When this occurs, we will contact you with an approximate
back order ship date.
Every fabric used in the design of Reese Li baby bags is carefully selected for
its color, texture, durability, and beauty. Many of the fabrics we use are already
pretreated with a stain protectorant, but please treat with care to extend the
life of your bag.
We recommend warm water and mild soap on a clean cloth
for removing most common stains. Please be certain to thoroughly
test an inconspicuous area prior to actual stain removal
to avoid uncontrollable variations in material reaction.
After washing, allow to air dry. Cotton fabric bags can
be ironed to refresh the look of your bag. Iron on high
cotton steam setting. Bags made of synthetic fabrics can
simply be wiped clean with a damp cloth or hand washed
with mild soap and warm water.
|return & exchange
Products can be returned or exchanged up to 14 days after purchase. Items must
be in unused and original condition. Customer is responsible for return shipping
fees and items should be mailed back with tracking. Sorry, shipping fees cannot
NO RETURNS OR EXCHANGES ON SALE ITEMS.
Quality and customer satisfaction are of utmost concern to us and we stand behind
all of our products. We will gladly handle any repairs that are the result of
a manufacturing defect free of charge. Please contact our customer service department
for assistance. Typical turn-around time for repairs is two to three weeks. Fabric
bags do wear over time. We will be happy to recommend solutions for improving
a bag's condition if general wear and tear has diminished its appearance.
Each baby bag style is handmade as a limited edition. Since relatively small
quantities of each bag are produced, once it sells out, it is difficult to find.
On rare occasion, we may have an item still located in one of our boutique stores,
so please contact our customer service department with your request.
If you have any additional questions
that were not answered here, please call or email our customer
service department. We are always happy to help!